FAQ

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How does Parkingsurexpress.com work?
The operation is very simple, the first thing you should do is a reservation , which must be confirmed. Five minutes before arriving at the airport, you phone us and a driver will pick up the vehicle. On your return a simple phone call and one of us go to the meeting point to give back your vehicle.

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Where I can make the reservation? Do I have to be registered ?
You can book through the web, by phone on 952 24 69 91- 672 120 359 or  coming to our office (location). To make a reservation on the web you do not have to be registered,  once the reservation is done, you will receive an email confirmation of it.

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When and how can I pay for the service?
If you book with us, through our web or by phone , you can do it through two means of payment, by credit card (You must notify when calling to pick up your vehicle) or in cash to the driver at the time of the return of your vehicle.

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How do I identify the driver of Parking Sur who must collect my vehicle? Will not  I give it to another person ?
Parking sur express´ drivers always wear uniforms with the company name silkscreened and they have got an identification card ,  You will be given  a contract service where conditions and data of the company Parking Sur Málaga SL are explained, and It must be filled with  your personal data , date of drop off and pick up service . Our drivers will give you a copy of the contract.

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What if there is a change in the start time for returning the vehicle?
You must tell us if there are any changes in flight schedules or changes or change the return flight, if you do not tell there is a possibility that unnecessary delays occur.

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¿What does the insurance cover?
Insurance taken out by Parkingsurexpress.com cover structural damage to the vehicle and civil responsibilities according to law 40/2002. Apart from covering traditional damage.

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Why is it so inexpensive?
We can offer these rates so tight as we hired a large number of parking spaces or whole plants for long periods of time, allowing us to achieve, reduced prices to pass on to our customers. We do not spend resources in advertising campaigns and use those resources to further reduce prices, since we believe that the best advertising is the satisfied customer who knows he has achieved the best price / quality ratio in the market

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Very important
The company is not responsible for fixed and / or removable accessories and objects found inside the vehicle, if its existence has not been communicated to our staff verified upon receipt, and if so, if it works properly.

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Why our services are so comfortable?
We offer solutions for mobility and parking that you need at all times. While you are traveling on holiday or on business, we tune your car. You will be given your vehicle back ready to continue your journey. We avoid the hassle of looking for parking at the airport which is very complicated. We avoid transfers from the parking to the terminal. We offer a wide range of additional services that can be performed while you enjoy your trip. Services cover 24 hours a day, 365 days a year

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Why is it so sure?
Parkingsurexpress.com facilities are private so the access is controlled, we have got control systems 24 hours a day, security camera, Guard throughout the night, etc ..

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Can anyone pick up my car for me?
No. When the driver takes your car back you will be  asked for the copy of the contract  which includes all data and it´s got a number, and you will have to show us the ID, besides you have to sign the contract again, that you were given back your car. If you want another person to collect your car we have to be informed in advance , through a written document authorizing the removal of your vehicle indicating the personal data of the person who intends to remove the vehicle .

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Why is it so cheap?
We can offer these rates so low because we hire a large number of parking spaces or whole areas for long periods of time, allowing us to obtain low prices to offer  to our customers. We do not spend resources in advertising campaigns and use these profits to reduce prices, so we believe that the best advertising is the result, a satisfied customer who knows he has achieved the best price / quality  in the market.

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